Consumer Policies and Warranties

Billing Policy

CO2 Monitoring, LLC (hereafter referred to as "company") bills you through an online billing account for purchases of products and/or services. You agree to pay Company all charges at the prices then in effect for the products you or other persons using your billing account may purchase, and you authorize Company to charge your chosen payment provider for any such purchases. You agree to make payment using that selected payment method.

 

If you have ordered a product or service that is subject to recurring charges then you consent to our charging your payment method on a recurring basis, without requiring your prior approval from you for each recurring charge until such time as you cancel the applicable product or service.

Company reserves the right to correct any errors or mistakes in pricing that it makes even if it has already requested or received payment. Sales tax will be added to the sales price of purchases as deemed required by Company. Company may change prices at any time. All payments shall be in U.S. dollars.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website www.aerospheremonitoring.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including but not limited to credit card numbers, PayPal, Google Pay, Apple Pay, or other mobile payments), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and
when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
[[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.
COMMON LINKS INCLUDE:
GOOGLE - https://www.google.com/settings/ads/anonymous]]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@aerospheremonitoring.com or by mail using the details provided below:
4310 Cameron St. Ste. 7, Las Vegas, NV, 89103, United States

 

The foregoing information complies with the laws of the state of Nevada, NRS 603A.340, that require us to identify the categories of information collected through the Site about consumers who use or visit the Site and the categories of third parties with whom we may share such information. The foregoing also provides a description of the process for an individual consumer who uses or visits the Site to review and request changes to any of his or her information that is collected through NRS 603A.340.

Refund and Return Policy

If you're looking to return or exchange your order for whatever reason, we can help you. We require a 33% restocking fee on returns within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method. 

We require proof of purchase to honor a refund or exchange. If you could please provide us your order ID number in the case of a product return or exchange.

 

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged

  • Returned items must have tags still on and be returned in original packaging

  • Returned items must have no visible sign of wear or use

 

To initiate a return or exchange, please complete the following steps:

  1. Login to your account portal using your email address and order ID

  2. Choose the product you wish to return or exchange from your order

  3. Print your prepaid shipping that you will receive by email

  4. Send all items back to us using the label provided

Warranty

All Aerosphere® carbon dioxide monitors and other products come with a one year limited manufacturer's warranty, starting from the date of shipping. The product is warranted to be free from defects in materials and workmanship when installed as specified and used for their intended purpose.

CO2 Monitoring, LLC will repair or replace at their discretion any unit failing within the warranty period due to defects in materials or workmanship. This warranty does not cover failure due to misuse, accidental damage, water damage, neglect, modification or repair by you or a third party.

All liabilities of CO2 Monitoring, LLC shall be limited to the actual cost of the product. In no event shall CO2 Monitoring, LLC, its officers, agents or employees be liable for incidental or consequential damages, lost profits, loss of time, lost sales, injury to person or personal property or any other direct or indirect loss arising from the use of our product.

Aerosphere is manufactured and distributed in the United States by CO2 Monitoring, LLC. Aerosphere and the Aerosphere logo are registered trademarks of CO2 Monitoring, LLC.